SOL MISSION!!

Before starting this exciting mission, make sure you have read and understood the program’s terms and conditions! All activities are carried out through the SOL Indonesia mobile banking app, and you can earn cash rewards by completing missions at each level of this program.

This program is valid from July 14 to October 14, 2025.

Program participants:

• This program is only valid for new customers and/or existing customers who have never opened a SOL Savings Account through the SOL Indonesia application. https://www.shinhan.com/ekyc
• Customers must have a SOL user ID and have downloaded and activated the SOL Indonesia mobile banking application on their personal device.

Mission Details :

Other Terms and Conditions:

1. All missions in levels 1, 2, and 3 must be completed through the SOL Indonesia application.
2. The total cash reward that customers can earn by participating in this program is Rp 45,000.
3. Cash rewards will be given upon the completion of each level without having to wait for the completion of the next level :
   • Level 1 cash reward will be distributed no later than 5 (five) working days after Level 1 is completed.
   • Level 2 cash reward will be distributed no later than 5 (five) working days after Level 2 is completed.
   • Level 3 cash reward will be distributed no later than 5 (five) working days after Level 3 is completed.
4. Each customer may only participate in this program once during the program period.
5. Shinhan Bank Indonesia reserves the right to cancel the reward if any indication of fraud or violation of the program terms is found.
6. Shinhan Bank Indonesia reserves the right to amend, modify, or supplement these terms and conditions at any time, and any such changes will be communicated through the media channels available at the Bank.
7. The cash reward quota is limited to 175 participants per level per week. If the weekly quota is filled, participants who complete a level will be placed in the cash reward distribution queue for the following week.
8. The reward is non-transferable and cannot be exchanged in any other form.
9. Customers may submit questions and/or complaints through the nearest Shinhan Bank Indonesia branch or via our Call Center at 1500881 (24-hour service) and Email: info.id@shinhan.com
10. If it is later found that the documents submitted through the SOL Indonesia Application are false or invalid, and/or used for fraudulent transactions or to facilitate any criminal activity (in violation of applicable laws and regulations), and do not comply with the provisions of the Anti-Money Laundering and Counter-Terrorism Financing Program (APU PPT), then Shinhan Bank Indonesia is authorized and granted permission by the Customer to close and block the Customer’s account and/or access to the SOL Indonesia Application, and has the right to cancel the disbursement of the cash reward to the Customer.
11. All correspondence to the Customer will be sent to the address registered with Shinhan Bank Indonesia. Any address change will not be valid unless a written or online notification, along with supporting documents (if required), has been received by Shinhan Bank Indonesia. The Bank shall not be held responsible for any consequences arising from such unreported changes.
12. Other provisions related to the products and/or services, insofar as they are not specifically regulated differently in these General Terms and Conditions, shall remain valid and binding upon the Customer.
13. The Customer has read, understood, and agreed to all the terms and conditions of this program as they are, and therefore no further interpretation is required.
14. The Customer is fully responsible for all activities carried out on the SOL Indonesia Application, including account opening and transactions made through the application. Any use by unauthorized parties and all resulting consequences and losses remain the sole responsibility and risk of the Customer.
15. Shinhan Bank Indonesia is released from any responsibility for forgery, fraud, misuse, or any other actions committed by third parties in relation to this program. Customers are advised to remain cautious and not be deceived by any party claiming to represent Shinhan Bank Indonesia and offering prizes or other forms of rewards.
16. The Customer releases Shinhan Bank Indonesia from any legal claims that may arise in the future if such claims are caused by the Customer’s own errors in using the SOL savings account and the SOL Indonesia application.
17. In line with the growing variety and models of digital transformation, Shinhan Bank Indonesia advises customers to always exercise caution in every transaction by safeguarding the confidentiality of their Passwords, PINs, OTPs, and personal data, and to never share any information with other parties that could potentially lead to fraud or other forms of cybercrime.
18. These Terms and Conditions are made in two languages, Indonesian and English. In the event of any discrepancies, questions, or differences in interpretation or meaning related to these Terms and Conditions, the Indonesian version shall prevail.
19. These Terms and Conditions have been adjusted in accordance with applicable laws and regulations, including those issued by the Financial Services Authority (Otoritas Jasa Keuangan/OJK).