SOL is new digital banking product from Shinhan Bank. With its 3 concepts (Simple, Fast and Cute), SOL is expected to serve Shinhan Bank customers with a great user experience.

SOL does not just bring new technologies and features to ensure the convenient and comfort to the customers, but also enhance the security aspect into the platform.

SOL  replace Shinhan Bank Indonesia Mobile Banking (S-Bank)

• Download SOL Indonesia application from Google Play Store or Apple App Store.
• Below are the requirements needed for SOL registration:

1. The customer already has an Internet Banking User ID, or
2. The customer has an active debit card

• For customers who already have an Internet Banking User ID, you can enter your Internet Banking User ID and Password on the login page.
• For Customers who have an active debit card, registration can be done in the following way:

1. Click “Register Online Banking” button on the SOL application
2. Enter the debit card number
3. Enter the debit card PIN
4. Read and agree to the terms and conditions of Bank Shinhan Indonesia
5. Create SOL User ID
6. Login to the SOL application using the User ID that has been created and the temporary password sent via email

• During the first time login to SOL application, SMS OTP will be sent to your mobile number registered at Bank Shinhan Indonesia
• Create M-OTP PIN for transaction authorization
• Register Easy Login if needed

• Manage Account
  - Checking Balance
  - Transaction History
  - E-Slip
  - Dormant Account Activation

• Fund Transfer
  - Within Shinhan
  - SKN/RTGS
  - Online
  - Phone Number Transfer

• Foreign Exchange
  - Foreign transfer within Shinhan
  - Foreign transfer to other bank
  - Exchange rate

• Bill Payment
  - Prepaid
  - Postpaid
  - Auto Debit
  - Tax MPN
  - Credit Card
  - Top-Up E-Money (AstraPay, iSaku, LinkAja, GoPay, OVO, ShopeePay)
  - QRIS Payment

• BI-Fast
  - BI-Fast Proxy
  - BI-Fast Transfer

• Other Product
  - Online Time Deposit

Click here to read the summary of Product and Service Information
Click here to read Tax Payment MPN service

*Bank may change the above transaction limit provisions at any time in accordance with the applicable rules and regulations.

1. Can I register SOL without Internet Banking?

SOL registration can be done without Internet Banking, you can register online from Mobile Banking. For more information, click https://shinhan.co.id/ekyc

2. What is M-OTP?

M-OTP (Mobile One Time Password) is a new technology based on software token installed on your device. M-OTP is registered automatically when you try to register SOL. To use M-OTP, you will need to create 6 digit M-OTP PIN which will be use during your transaction on SOL

3. Can I use the same ATM PIN for my M-OTP PIN 

To further increase security, M-OTP PIN should be distinguished from ATM PIN in order to avoid crime.

4. What is Phone Number Transfer and how does it work?

Phone Number Transfer is new feature on SOL where you can transfer to your friends by just using their mobile phone number.  In order to use this feature, you need to ensure the name entered is exactly the same with the name of the destination account.

5. My password is blocked. How can i retrieve back the password?

You may access "Forgot Password" menu on SOL Login page to reset your password

6. I forgot my M-OTP PIN. How can i reset my M-OTP PIN?

To reset your M-OTP PIN, you need to login and access "Manage M-OTP" menu. An SMS OTP will be sent to you for verification.

7. What is Widget Transfer?

Widget Transfer is a new feature on SOL where you can create a shortcut on SOL Home page or on your Mobile Home Screen

8. Why i can't use Face Recognition on SOL?

Face Recognition is only available for iPhone X and above. FaceID must have been configured on your iPhone.

9. What if i loss my phone?

Please call our Call Center at 1500-881 so that we can help you to block your account. You may re-register SOL on your new phone.

10. What is Freeze Period?

Freeze period is a security feature where if you changed your mobile phone, phone number, or email, SOL will block any transfer to new account for 24 hours. But you may still use SOL to transfer to existing registered account (favorite)

Click here to download SOL User Manual Book (Korean) 

Click here to download SOL Simple Manual Book (English / Korean)

Click here to download SOL Brochure (English / Korean)