General Terms and Conditions

Reward Program Extension for Opening Installment Saving Account

• The program period runs from August 20, 2025 to September 20, 2025.
• This program applies to new customers of Shinhan Bank Indonesia who open a Installment Saving Account through SOL Indonesia, the mobile banking application of Shinhan Bank Indonesia.
• The minimum deposit for Installment Saving Account is IDR 1,000,000 (one million rupiah).
• The minimum selected deposit period/tenure for the Installment Saving Account is 6 (six) months without early withdrawal.
• Customers who meet the program’s terms and conditions are eligible to receive a cashback reward of IDR 50,000 (fifty thousand rupiah).
• The cashback will be transferred within a maximum of 14 (fourteen) working days after the Installment Saving placement period ends, to the customer’s savings account.
• The cashback quota is limited to the first 200 (two hundred) customers who open a Installment Saving Account during the program period.
• If at any time it is discovered that the documents submitted through the SOL Indonesia Application are false or inaccurate, used for fraudulent transactions or to store proceeds of crime (in violation of applicable laws and regulations), or not in accordance with the implementation of the Anti-Money Laundering and Combating the Financing of Terrorism (AML-CFT) Program, then the Bank is authorized and has the customer's consent to close and block the account and/or the customer's access to the SOL Indonesia application, and reserves the right to cancel the cashback reward.
• All correspondence to the customer will be addressed to the address registered with Shinhan Bank Indonesia. Any change of address will not be effective unless the Bank receives written or online notification along with supporting documents (if required). Shinhan Bank Indonesia is not responsible for any consequences arising from an unreported address change.
• Customers may submit complaints regarding banking services or transactions through any Shinhan Bank Indonesia branch office or via the call center at 1500-881.
• Other provisions related to the products and/or services, as long as not regulated otherwise in these General Terms and Conditions, shall remain valid and binding to the customer.
• Customers agree that the Bank has the right to revise, modify, supplement, or update these General Terms and Conditions at any time by providing prior notice through any available media of Shinhan Bank Indonesia.
• Customers declare that they have read, understood, and agreed to the contents of these General Terms and Conditions, and all statements and warranties contained herein are true and correct, thus no further interpretation is required.
• Customers are fully responsible for all activities conducted in the SOL Indonesia application, including account opening and transactions. Any unauthorized use and resulting consequences or losses remain the sole responsibility and risk of the customer.
• Shinhan Bank Indonesia is not liable for any forgery, fraud, misuse, or other actions by third parties in relation to this program. Customers must be vigilant and not be deceived by individuals falsely claiming to represent the Bank and offering rewards or other prizes.
• Customers release Shinhan Bank Indonesia from any legal claims that may arise in the future if such claims are caused by the customer’s misuse of the SOL Indonesia application.
• As digital transformation continues to evolve, customers of Shinhan Bank Indonesia are advised to exercise caution in all transactions by keeping passwords, PINs, OTPs, and personal data confidential, and refraining from sharing any such information with others who could potentially commit fraud or cybercrime.
• These General Terms and Conditions are made in both Indonesian and English. In case of discrepancies or differences in interpretation or meaning, the Indonesian version shall prevail.
• These General Terms and Conditions have been adjusted in accordance with prevailing laws and regulations, including the regulations issued by the Financial Services Authority of Indonesia (OJK).