1. What is QRIS ?

• Quick Response Code Indonesian Standard (QRIS) is a standardization of payments using the QR Code method from Bank Indonesia so that the transaction process with the QR Code becomes easier, faster, and secure.
   

2. Is there a transaction fee if I make a payment with the QRIS feature?

• No fees (free).
   

3.  How much is the transaction limit using the QRIS feature?

• Rp. 10.000.000,- per transaction.
• The daily limit follows the Customer's SOL Mobile Banking limit.

4. Can I give a transaction tip?

• Tipping can be done on payment transactions by filling in the tip amount in the Tip column provided. While tipping on certain transactions such as donations is not provided.

5. What should I do if a “Check Status” pop-up appears?

• The “Check Status” button is displayed if the Bank does not receive payment status information. Select the "Check Status" button so that the system checks the final status of your transaction. There are three conditions of transaction status information that may occur after you click on the “Check Status” button (Successful Transaction, Failed Transaction, Processing Transaction).

6. What if I get a “Transaction Failed” message after “Check Status”?

• If the transaction fails, the funds will be returned to the source account and can repeat the transaction from the beginning by scanning the QR code.

7. What if I get a “Transaction in Process” message after “Check Status”?

• The Bank does not receive transaction status information so the transaction cannot be declared successful or failed. For this condition, the funds are still debited, the funds will be returned 1 working day after the reconciliation process is carried out and the transaction is declared failed.
   

8. How can I avoid payment amount error or fund recipient error?

• After inputting the transaction information, a confirmation screen is available before the Customer authorizes the transaction. Check the suitability of the name of the seller/recipient of funds and the amount of payment to avoid mistakes.

9. What is the SLA for resolving customer complaints related to QRIS transactions?

• Customer complaint settlement SLA is a maximum of 14 working days.

10.  How do I know if my transaction has been returned by the seller/recipient?

• If the seller/recipient of funds has made a refund, the Customer can check the transaction through the Inbox on the SOL application. If there is a refund, the Customer will receive a message in the inbox.